Scott's story


As a small business owner and young father, the pandemic brought tremendous pressure for me. I expected too much of myself and became overwhelmed - it made me ill. caba provided counselling, and I now have a better understanding who I am and what I need. I am more resilient and take much better care of myself as a result. 


How caba helped me

Lockdown was one of the darkest periods of my life. The government were asking accountants to do a lot more than manage people’s tax returns, and clients were experiencing huge stress, which in turn they put onto us. I had staff working from home, and I was under so much pressure I didn’t have oversight to see if they were achieving what they needed to, I just didn’t have capacity to support them.

I have always breezed through education and done well in business. Then suddenly there was over a year where I felt sick - or was actually sick - everyday. I had so many stress hormones racing through my body, it just became normal to be in crisis. I responded by ignoring what was going on, which meant things got worse and ultimately we lost half our clients.

Two of my friends died due to suicide during lockdown. Things got very frightening. I ended up sobbing on my kitchen floor. It was then that I called caba. They saw that I needed help fast and got me access to a counsellor very quickly. With support I realised that I did in fact have the capacity to look after myself. My self awareness increased and I worked on my mental-fitness.

My life now

It’s been a journey – but life is good again. Business isn’t quite where I need it to be yet, but I am optimistic and the family are in great shape – it’s a happy home again. I do the things I know keep me resilient – for me it’s meditation, fitness and cold showers. And being much more aware and open about how I feel and what I need.

My advice

If you need support, consider contacting caba. For me, calling them was like a mental-health-999, but you don’t need to wait until things are at crisis. It could have been a lot easier for me if I had got support earlier. Things started getting better for me from the very first day I called them. 

our emotional support

If you're worried about your mental health and wellbeing, talk to us. From a listening ear, to counselling sessions with a qualified counsellor, we'll help you work through any difficulties you're facing.

find out more

find out more about our mental health services

contact us

You can access our self-help content for mental health

read more

your questions answered 

Who is eligible for support?

We support past and present members of the Institute of Chartered Accountants of England and Wales (ICAEW), ACA students, ICAEW staff members, and the family and carers of members and students. 

Not sure if you’re eligible? Use our interactive eligibility tool to check if you or your family could get support.

Are your services open to everyone, regardless of financial situation?

Most of our services, including mental health support and legal advice, are provided free regardless of your financial circumstances. For our financial grants, we will conduct an assessment, looking at your income and assets, to determine what help we can provide.

I’m an accountant, but not a member of ICAEW, can you still help?

Unfortunately not. We only support past and present ICAEW members, their carers and their families. If we are unable to support you, where possible we will point you to help elsewhere. Please visit the ACO members page to see if there is another occupational charity that can assist you. 

caba has supported me in the past; can I receive support from caba again?

We assess all applications based on current circumstances. Whether you’ve received support in the past or not, we’ll discuss all your options with you. Please call us if you need our help.

view more questions



Not got the answer to your question?