Polly's story


I'd spent 10 years building my career as a chartered accountant. I took on a new role and the first year there went smoothly. I liked my work and the team around me. Then I got a new line manager.


This manager seemed to be determined to criticise me and my work. Over the next 14 months I went from a confident, hard working, able person to a terrified wreck. It felt like any tiny flaw was exploited to humiliate me

I felt hopeless. One day driving to work I found myself hoping to have a car accident so I didn't have to face my situation at work. It was at that point I thought, this has to stop. You don't realise when you're in it that something terrible is happening to you, but if you just reach out to caba it can be the beginning of seeing things differently.

how caba helped me

My family convinced me to file a claim for bullying. caba were able to advise me on my legal position - even simple things like taking notes and talking me through the next steps. They also provided me with some counselling. After this I was given a new role, which I really threw myself into. Things weren't perfect, but they were pretty good. 5 months in I was called into a meeting and told that the team didn't like me, I wasn't a people person and I wasn't right for the role. I was devastated.

I phoned caba again. They arranged some telephone counselling. I felt very supported and could talk to my counsellor about anything. He helped me take a new perspective and see that not everything is my fault. He gave me real tools that made me feel more confident and resilience that I use to this day.

Things have really improved. My current job as a chartered accountant is going well, but I've also realised that I'd enjoy a more creative role so I'm also retraining.

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are you eligible for caba's services?

caba supports the wellbeing of past and present ICAEW members, ACA students, ICAEW staff members, and their spouses, partners and children up to the age of 25. Our support is free, impartial and strictly confidential. For advice, information and support please click on the button below.

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find out more about our mental health services

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You can access our self-help content for mental health

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we offer a range of training and events that can help your career

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your questions answered 

Who is eligible for support?

We support past and present members of the Institute of Chartered Accountants of England and Wales (ICAEW), ACA students, ICAEW staff members, and the family and carers of members and students. 

Not sure if you’re eligible? Use our interactive eligibility tool to check if you or your family could get support.

Are your services open to everyone, regardless of financial situation?

Most of our services, including mental health support and legal advice, are provided free regardless of your financial circumstances. For our financial grants, we will conduct an assessment, looking at your income and assets, to determine what help we can provide.

I’m an accountant, but not a member of ICAEW, can you still help?

Unfortunately not. We only support past and present ICAEW members, their carers and their families. If we are unable to support you, where possible we will point you to help elsewhere. Please visit the ACO members page to see if there is another occupational charity that can assist you. 

caba has supported me in the past; can I receive support from caba again?

We assess all applications based on current circumstances. Whether you’ve received support in the past or not, we’ll discuss all your options with you. Please call us if you need our help.

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