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our purpose

As the world changes, so does caba. But no matter what, our mission stays the same – to support our clients as much as possible. Read on to see how we’re making an even bigger impact in 2025 and beyond, with a stronger, more purposeful vision.

 

essential and preventative support – when you need it most. 

Image of a support group with a woman comforting and supporting another woman sat next to her


Imagine working your whole life to build stability, only to find yourself struggling to make ends meet. A sudden illness, an unexpected financial burden, or overwhelming stress – these challenges don’t discriminate. They can happen to anyone, at any time, often shattering your world. That’s where caba can help. 

As the world changes, financial difficulties, mental and physical health issues and other concerns that affect daily life are becoming increasingly common. Getting the right support at the right time is more important than ever – and that means so is caba. To make sure that we no one gets left behind, we needed to shift our focus. 

We’ve transformed our approach to make sure that we're there for those that really need us, with support that truly makes a difference. 2025 onwards focuses on providing immediate relief to those who need a helping hand, and offering preventative support to ensure no one else falls beneath the cracks. 

For over 100 years, we’ve supported chartered accountants and their families through life’s ups and downs. Our new purpose strengthens that commitment, focusing on essential support when it’s needed most, and preventative support to help people stay on their feet. No matter what, we’ll always stick to our roots of helping chartered accountants and their families when they really need it. Your opinions matter, and we'll always use research and feedback to shape what we do.


frequently asked questions

what support does caba offer?

caba can support with needs such as: financial grants and aid, debt advice, mental health support, counselling and talking therapies, neurodiversity assessments and assistance. 

what is relief support?

Relief support tackles immediate issues, whether this financial, mental health or physical health. This may come in the form of grants, counselling, or a more tailored service to suit your needs. 

what is preventative support?

Preventative support focusses on building resilience and preventing problems or challenges from worsening or occurring all together. This may come in the format of webinars and courses, self-help resources or tailored advice from your caba support officer. 

who does caba support?

If you’re an ACA student, ICAEW employee, current or former ICAEW member, or part of their family, we can find support for you. 

who can access financial support?

We use the minimum income standard (MIS)  to help define a level of income needed to meet a minimum acceptable standard of living each year.

We also look at savings and capital; we can support those who have less than £16,000 in savings, excluding primary house equity and retirement fund,

For more information, visit our support page. 

how can I access caba’s services?

You can reach out via our website, phone, or email, or you can apply and track your progress in mycaba. Some services may require an assessment to determine the best way we can support you. Visit our support page for more details. 

we’ll always be here to help those who need us

“I thought my situation was so bad caba wouldn't be able to help. They allocated me a Support Officer, who offered to help me prioritise the debt and said he could negotiate with the creditors on my behalf. I was over the moon that someone was actually going to help me bear the weight of responsibility. ”

Becca

caba client

As a small business owner and young father, the pandemic brought tremendous pressure for me. I expected too much of myself and became overwhelmed - it made me ill. caba provided counselling, and I now have a better understanding who I am and what I need. I am more resilient and take much better care of myself as a result.

Scott

caba client

 

our promise 

we may be changing the way we support you, but our promise remains the same. 

When you’ve finally opened that bill you’ve been avoiding for weeks – or want to get ahead of rising costs before they become overwhelming. 

When your car unexpectedly breaks, and you can’t get to work – or you want to build a financial safety net for life’s surprises. 

When you need help making your home more accessible – or you want to plan for future changes before they become urgent. 

When you’ve found yourself having to care for a loved one and aren’t sure where to begin – or you want to understand your options before you’re in the deep end. 

Every situation is different. 

When life just gets a bit too much, you can count on us. 

What you can always expect from caba – no matter what: 

  • A listening ear. Whether you’re facing financial difficulty, a health challenge, career uncertainty, or something unique to you, we’re here. 

  • Practical support. From expert guidance to financial assistance, we’ll connect you with what you need. 

  • Lifelong support. We’re here through the thick and thin - not just the crisis moments. We’re here to help you to overcome challenges, build resilience in the future, and help prevent things from escalating. 


making a difference, through every day and exceptional situations 

At caba, we stand beside the chartered accountant community through life’s toughest moments. From financial hardship to mental health challenges, we provide essential and preventative support - helping people regain stability, confidence, and hope. Take a look at we achieved in 2024.

Icon image representing that caba has provided one to one support for 4383 people

One-to-one support interactions 

Icon image representing that caba has provided £3.3million pounds to help others

3.3m spent on our community

Icon image representing that caba has provided resources for 90,000 people

90,000 accessed online health and financial resources ​​

Icon representing that 64% of respondents reported positive improvements in their financial wellbeing

62% of people reported positive improvements in their financial wellbeing 

Icon representing 64% of people said their mental wellbeing improved

62% of people said their mental wellbeing had improved

see our impact for yourself

We’re committed to transparency, honesty, and most of all, helping those who need us. Our most recent impact report details how we’re making a difference right now.

read our impact report

want to talk to us?

If you have a question, want to explore our services more or find out what support is available to you, get in touch with a member of our friendly support team.

contact us