goods and services

We frequently speak to callers who are unhappy with a builder or other tradesman and the standard of their work. Problems with builders experienced by our callers include: the builder does not turn up when arranged the builder has walked off site the quality of the work is not satisfactory the quality of the goods […]

 

Today, we can buy goods 24/7. In this factsheet we look at the law which applies to those transactions and any legal redress you have when things go wrong. When buying any goods or services, it is helpful to know that the Consumer Rights Act 2015 (CRA) sets out what a consumer should expect from […]

 

Our advisors speak to a number of callers who may for a variety of reasons want to recover money from an individual or a business. Having exhausted all other options, callers frequently feel taking legal action in the Small Claims Court (SCC) is the only remedy they have left.  The purpose of this factsheet is […]