frequently asked questions

We can support members who are on a reduced rate membership. We also consider applications for paying full rate and lifetime memberships. 

If you’re based in the UK and want to receive advice on a legal situation, we can arrange access to a free telephone legal advice. This advice is provided by Law Express (English and Welsh law).   

For more information, please get in touch. Our team will ask you what area of law you would like help with and will arrange for you to speak to an experienced adviser, often within 48 hours. You can also access free online legal information covering a wide range of topics using our legal factsheets also provided by Law Express.   

*Please note: we don’t provide financial support towards legal costs and cannot represent people legally.  

We provide debt advice and can help you explore options to help manage your debt. We can also help negotiate with creditors over repayments and support you in basic legal proceedings if needed. In some circumstances, we can consider helping you clear priority arrears. Please get in touch to see how we can support your situation. 

In some circumstances we’re able to offer support with the 'top up' fees of residential care. To find out if you or someone you care for is eligible for this support, please contact us.

We support past and present members of the Institute of Chartered Accountants of England and Wales (ICAEW), ACA students, ICAEW staff members, and the family and carers of members and students. 

Not sure if you’re eligible? Use our interactive eligibility tool to check if you or your family could get support.

Most of our services, including mental health support and legal advice, are provided free regardless of your financial circumstances. For our financial grants, we will conduct an assessment, looking at your income and assets, to determine what help we can provide.

We assess all applications based on current circumstances. Whether you’ve received support in the past or not, we’ll discuss all your options with you. Please call us if you need our help.

Many of services are available to members of the ICAEW community living outside the UK. Please get in touch to find out more. 

Unfortunately not. We only support past and present ICAEW members, their carers and their families. If we are unable to support you, where possible we will point you to help elsewhere. Please visit the ACO members page to see if there is another occupational charity that can assist you. 

Our services are free and you don’t have to donate to be eligible for our support. Donations are entirely voluntary.

We are an independent organisation. You can talk to us in complete confidence. 

We provide confidential and impartial advice and support. Everything you tell us stays with us in strict confidence, unless we have serious concerns about your safety. We won't disclose any of your details to a third party organisation without informing you first and we never share client information with ICAEW. For full details on how we process your data please refer to our  privacy statement.

No. We support the ICAEW community but we’re independent and don’t share information about the people who contact us.

If you donate online you will be given the option to Gift Aid your donation.

If you would like to donate by cheque or any other method you will need to sign and return a  Gift Aid declaration form to us.

Please contact the bank from which the standing order is set up. We are unable to instruct the bank on your behalf.

Download and complete a standing order form found here, then send it to your bank.

Not yet, but we’re working on this. You can arrange a standing order by downloading and completing a standing order form found here, then sending it to your bank.

You can donate online here, or by post. If you wish, you can also leave a legacy in your will. Please contact your solicitor if you want to leave a bequest in your will. 

Please check your spam or junk folder. If the code has expired, follow the forgotten password instruction below.

Click the forgotten password link on the login page and enter the email address you used to register for my caba. You’ll get an email with a personalised link for you to set a new password.

Check if you have caps lock on by mistake. If it’s still not working, click the forgotten password link on the login page and set a new password.

Log in and select my profiles and preferences. You can change your password in the reset password link on the right.

You need to be eligible for support to book a webinar. We usually match the information from your registration form to our database to confirm that you’re eligible. If we can’t match your details, the checking process can take up to seven working days. We’ll let you know when our checks are complete. We might need to get in touch with you for more information. If you’re still waiting after seven working days, email us for an update.

Yes. my caba is available to everyone with a unique email address. You’ll be able to access advice and information articles, complete e-learning courses and donate to caba online.

Only current and past ICAEW members and ACA students can become a caba member. If you've just created your account, we may still be checking that your membership. The process can take up to seven working days. Once it’s complete, you’ll be able to apply online to become a caba member.

Yes. The registration process checks your email address and reduces fraudulent online transactions from criminals checking stolen card details.