get in touch

There are moments in life when we all need a helping hand. If you’ve taken a look through the services we offer and you’d like to get in touch for more guidance, we’re here for you.

*You can expect to hear an initial response to your enquiry within 2 working days 

To make sure you understand how we'll use your personal data we need to advise you of the below:

We'll handle any personal data we collect in line with current data protection legislation. We'll retain your details to confirm both your eligibility and that of your family members to access our services as a legitimate interest and, where you provide consent, to keep you up to date with the wide range of support available to you.

When you enquire about our services, we'll process additional personal data so we can provide you with the appropriate support. This could include the need to process special category data, for example, information about your health. Our lawful basis' for processing your data is in our full privacy statement.

Further information is available in our full privacy statement

before you
continue...

You need to be an ACA student, an existing or former ICAEW member or a close family dependent to access our support. If you’re outside this community, there are other charities who may be able to help you.

To find out more about eligibility, please use our eligibility tool. 

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01788 556366

Mon to Fri 8am - 5pm
*excluding bank holidays
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Merrett House,
Swift Park, 
Old Leicester Rd,
Rugby,
CV21 1DZ

in need of urgent support?

If you are having suicidal thoughts or need urgent mental health support, you can contact Samaritans for free on 116 213, they are available to talk to 24/7.

contact the Samaritans

what happens with the information you give us?

We’re independent, so you can talk to us about anything, openly and in complete confidence. We won't share your information with any third party organisation (including ICAEW) without checking with you first.

We’ll keep your details safe and never sell or swap your details with anyone. Read our privacy statement for full details on how we look after your data.

looking for advice?

your health

In need of some advice on your health? We have a whole hub dedicated to mental health or physical health concerns, filled with tips and advice. 

finances and debts

Looking for advice on finances or debts? We have a dedicated resources area with tips and advice on how to help with your financial situation. 

legal advice

Looking for legal advice? We have articles on all types of legal issues, as well as a legal helpline. 

emotional support

Access free, confidential and professional mental health support with our trusted partner, Qwell. Whatever you need, we're here to help.

financial tools

Use our useful budget planners, benefits and grants search tools and pension calculator to help you plan ahead and get your finances on track.

redundancy advice

On our career hub, you’ll find expert guidance and resources to help you navigate redundancy with confidence and plan your next steps.